Lost in the metro? Paris translation app aims to help visitors

A brand new translation app is to make Paris guests’ lives simpler (PASCAL PAVANI)

The Paris metro has launched an instantaneous translation app forward of subsequent yr’s Olympic Video games to assist hapless overseas guests navigate the French capital’s city transport system.

The meandering metro, that includes greater than 300 stations whose names might be arduous to search out or pronounce even for natives, simply turns into a nightmare for anyone with out fluent French.

The Summer season Olympics, to be held within the French capital between July 26 and August 11, will carry hundreds of thousands of holiday makers with out information of French and even English to the capital, most of whom might be utilizing public transport to shuttle between sports activities venues.

In comes Tradivia, an instantaneous translation app capable of deal with 16 languages, with which metro operator RATP has outfitted 6,000 of its employees throughout the community’s stations.

The app interprets spoken queries, together with in English, German, Mandarin, Hindi and Arabic, into French for the good thing about RATP’s brokers whose responses then get translated again to the language of the customer.

“We had an actual difficulty right here, as a result of our brokers cannot be anticipated to reply queries in all languages,” mentioned Valerie Gaidot, buyer expertise head at RATP.

The app has been particularly tailor-made to the Paris metro expertise, and is aware of its means round station names, itineraries and the varied ticket and journey cross sorts that may depart vacationers bewildered.

This, RATP mentioned, is a decisive benefit over normal translation assist like Google Translate that typically fails to make sense of the metro’s idiosyncrasies.

After experimenting on three city traces first, the operator rolled out the service throughout the community over the summer time.

As well as, 4 languages — English, German, Italian and Spanish — are presently out there for particular platform bulletins, with Mandarin and Arabic to be added earlier than the Olympics.

Some 15 million persons are anticipated in Paris and surrounding areas for the Summer season Olympic and Paralympic Video games.


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