Royal Mail seems to be ignorant of its own appalling standard of service

Earlier this 12 months Royal Mail was fined £5.6m after failing to ship greater than 1 / 4 of first-class publish on time – Stefan Rousseau/pa

SIR – Final Friday I acquired a flyer from Royal Mail (“Motorist swerves £1,000 rushing effective as a result of Royal Mail did not ship it”, report, November 24), providing me a postal supply service for NHS prescriptions. One wonders how properly that will work, provided that we now not often get multiple or two deliveries every week.

Royal Mail’s lack of self-awareness regarding its present degree of service is mind-boggling.

Chris Pilkington
Weymouth, Dorset

SIR – I learn Royal Mail’s commercial (Letters, November 24) in whole disbelief: “Hold it particular. Ship a card”. 
Royal Mail companies have develop into unreliable and gradual, and its fees have risen considerably. 

Whereas it’s clearly out of contact with its buyer base, certainly it realises that the price of stamps is the one cause why virtually everybody I do know is sending as few Christmas playing cards as potential this 12 months. Some have stopped altogether. We’d ship playing cards if we might afford the stamps and had religion that they might be delivered inside a day or two of posting.

Shirley Elomari

SIR – Solely an organisation as tone-deaf as Royal Mail might dare to publish an commercial urging us to ship Christmas playing cards, given the worth will increase it has imposed on us. 

The irony of its commercial clearly escapes it. Could I recommend a reduced stamp for Christmas playing cards? That simply would possibly encourage individuals to begin sending them once more.

Tim Lovett
Claygate, Surrey

SIR – My husband’s birthday was on November 12. The following day, our beautiful publish girl most apologetically delivered a stack of playing cards for him, and a substantial quantity for me (my very own birthday was on November 1). Many bore a first-class stamp. In line with her (and she or he has greater than 20 years’ expertise), the issue is that Royal Mail is short-staffed and ought to be recruiting and coaching extra individuals – however isn’t.

Royal Mail’s web site states that its first-class service “goals to ship the following working day, together with Saturdays”. Is it not promoting first-class stamps underneath false pretences, figuring out it’s unable to satisfy that declare?

Susan Fleck
Cheltenham, Gloucestershire

SIR – Kris Bartlett (Letters, November 25) posted a letter firstclass to Oxford, 10 miles from his residence, which took six weeks to reach. I can do higher. 

I acquired a Christmas card 5 weeks in the past and was impressed on the effectivity of the sender, who lives one mile away from me. After I checked the envelope, which had a first-class stamp connected, I noticed it had been posted in December 2022.

Karen Mullan
Hove, East Sussex

Covid charade

SIR – Camilla Tominey has rightly shone a lightweight on the charade that’s the Covid inquiry (Remark, November 25).

Not solely does the prurient relish with which particulars of politicians’ tawdry behaviour have been pored over recommend that the authorized forged have wandered in from the set of No Intercourse Please, We’re British, however the central premise is outwardly that lockdown was a very good factor and our leaders typically a bunch of duffers.

There’s additionally, as Ms Tominey factors out, a threat of the inquiry being hijacked by activists utilizing Covid deaths as a battering ram, when these and deaths from lockdown are equally essential. 

I write as one whose father was in a care residence for 18 months and deteriorated with surprising rapidity because of draconian and inhumane laws that in the end served little goal. He and hundreds of aged and weak individuals didn’t “go mild into that good night time”, as a result of they have been betrayed by mediocrities who have been obsessive about the optics and failed totally to undertake any form of cost-benefit evaluation. 

Households traumatised by their appalling failure will punish these pantomime politicians on the poll field.

Dr Catherine Moloney

Pothole restore failure

SIR – Having labored for county councils, I absolutely endorse Ken Mitchell’s letter (November 25) on potholes, significantly his reward for “patching gangs”. The demise of the county and divisional surveyors, who have been dedicated to the upkeep of roads, was, in my opinion, the start of the pothole downside, which additionally coincided with the huge improve in highway visitors.

In these days, patching was thought-about a everlasting restore, previous to preventative upkeep, resembling floor dressing. At this time I see short-term patch-and-dash repairs accomplished with none sealing to the perimeters, permitting the ingress of water and untimely failure.

Stephen Bridgwater

Nissan downside

SIR – Information that Nissan will proceed to construct automobiles within the UK is welcome (report, November 25). I purchased my Qashqai as a result of it was constructed right here. 

Nevertheless, why can’t Nissan have religion sufficient within the product to present it a seven-year guarantee, like Kia, fairly than the derisory three years it at the moment affords? This truth alone means I’m but to determine on my subsequent automotive, when it ought to be a given.

Paul Spencer
Thame, Oxfordshire 

Shedding an accent

SIR – I can empathise with Sophie Pender and her experiences that led her to champion the “previous boys previous information” marketing campaign (“The Metropolis lawyer battling the previous boys’ community”, Enterprise, November 22).

I used to be reared in Northern Eire and went to Cambridge to do my diploma. In April 1965, I had an interview to hitch a regulation agency in London the place the senior accomplice was a pal of my mom’s. The interview was transient, the tone being set by his saying to me: “If you wish to come to work with us, you’ll need to eliminate that ghastly Belfast accent.”

5 hours later, I arrived at Belfast airport to be met by my mom. After a few minutes she turned to me and commented on my “horrible English accent”.

David Denton

Bankless cities

SIR – You report (November 24) that cost-cutting at Barclays is not going to have an effect on its customer-facing department employees. That’s as a result of it has already closed so a lot of its high-street branches. 

Right here in North Yorkshire, the market cities of Bedale and Leyburn haven’t any financial institution. These are cities with plenty of small companies and senior residents, and the financial institution branches have been closely utilized by the inhabitants.

Now we’ve to go to Richmond or Northallerton, that are each 10 miles away. I used to be there final week and queued for 25 minutes. Different individuals left in disgust. There was a chart within the department score efficiency of banks for enterprise and personal purchasers. Barclays was backside.

Bridget Garvin
Garriston, North Yorkshire

Telegraph’s voice

SIR – I’ve been studying The Day by day Telegraph since 1978. It is going to be nothing in need of devastating if any new possession modifications the character and freedom of the best way the newspaper has at all times reported on occasions at residence and the world over. 

Charles Moore is correct to voice his issues concerning the potential consumers (“It will be unforgivable to permit Abu Dhabi to nationalise the Telegraph and Spectator”, Remark, November 25). We can not let the Telegraph develop into a restricted voice, influenced by homeowners who don’t share our values on freedom of speech. 

Christopher Hunt
Swanley, Kent

Dropping DAB radios

SIR – It’s disappointing that common stations resembling Traditional FM are to desert DAB radios in favour of DAB+ expertise (report, November 25). Changing my two previous however completely good DAB units with DAB+ fashions will value within the area of £300. 

Set in opposition to the persevering with squeeze on family budgets and the drive to reuse and recycle within the pursuits of sustainability, ceasing a DAB service looks like an ill-conceived determination. 

I will likely be voting with my dial within the New 12 months: Radio 3, right here I come.

Dr Tim Brooks
London E11

Pumped-up costs

SIR – I stuffed up my automotive in Shropshire at 143.9p. On the M25 petrol prices 179.9p. How can this be allowed?

Friends M S Carter
Southfleet, Kent

The ingenuity of Physician Who’s costume makers

A ‘Zarbi’, from the Doctor Who episode ‘The Web Planet’, which aired in 1965

A ‘Zarbi’, from the Physician Who episode ‘The Internet Planet’, which aired in 1965 – alamy

SIR – I used to be to learn concerning the 10 worst Physician Who episodes (Tradition,, November 22). As a younger little one, I watched the programme from the primary episode, and my creativeness was captivated by the tales. I didn’t discover the creaky units and costumes (though my mother and father may need accomplished). Maybe, too, the manufacturing was not so misplaced compared with different programmes on the time, resembling Muffin the Mule and The Woodentops.

I significantly bear in mind “The Internet Planet”, and was later very impressed to find that my new maths trainer had appeared in it. I used to be fascinated to listen to concerning the ingenuity of the costume makers. For instance, the bugs’ multi-faceted eyes have been plastic tea strainers.

A few years later, on discovering that the BBC had discovered the episode and launched it on DVD, I bought a replica, and skilled a curious second once I heard one of many creatures communicate unmistakably with my trainer’s voice. 

Jonathan Mann
Gunnislake, Cornwall

Causes to remorse the decline of the tough collie

SIR – I used to be unhappy to learn of the decline of the tough collie (“Ten canine on the point of extinction – and what their demise says about us”, Options, November 24). 

The Kennel Membership citation completely undersells this marvellous breed. Sure, they want a little bit of brushing, however in any other case they’re very low-maintenance. 

They don’t want extreme train (in distinction, say, to a border collie). They’re clever, stuffed with character, deeply affectionate and fantastic companions. 

I can not suggest them extremely sufficient to potential canine homeowners.

Andrew Dalgarno
Westhill, Aberdeenshire

SIR – Because the proud proprietor of one of many few Irish crimson and white setters within the UK, I used to be saddened to learn that this beautiful breed achieved the undesirable accolade of being probably the most endangered within the nation. They’ve pleasant personalities: they’re overflowing with pleasure, but are additionally quiet, mild household canine. 

Nevertheless, I can’t perceive why a excessive price ticket is given as one cause why they aren’t extra common, when they’re the most affordable (by half in many circumstances) of all of the breeds featured, and price a lot lower than the myriad at the moment common designer crossbreeds.

Jan Bardey
Kineton, Warwickshire

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